Refund policy

30-Day Return and Refund Policy

We want you to feel confident shopping with HerbaGrove. Contact us at support@herbagrove.com within 30 days of delivery to request a return or refund review.

Eligibility

Because supplements, food, beverages, skincare, and personal care products involve health, hygiene, and safety, eligible items must normally be unopened, unused, and in their original packaging. You will also need your receipt or order number. Opened or used products, gift cards, personalized items, and final-sale items are not normally returnable. This does not limit rights that cannot be excluded under applicable law.

Damaged, defective, or incorrect orders

Contact us promptly with your order number and clear photos of the product, package, and shipping label. Keep all packaging until the claim is resolved. Approved claims may be replaced or refunded to the original payment method.

Starting a return

Email support@herbagrove.com before sending anything. Returns sent without approval may not be received or credited. If a return is approved, we will provide instructions. Return shipping may be deducted from the refund unless the product arrived damaged, defective, or incorrect.

Refunds

We will notify you after reviewing the request and any returned product. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.

Order changes and cancellations

Contact us as soon as possible. Because orders can enter fulfillment quickly, changes or cancellations are not guaranteed after processing begins.